re3 Partnership launches 24/7 chatbot to support residents

The re3 Waste Partnership has launched a new chatbot on its website to help residents quickly and easily access information about recycling and local recycling centres – anytime, including evenings and weekends when the admin office is closed.

Available 24/7, the chatbot is now live on the re3 website and can be accessed from any page. Residents simply need to click on the chatbot icon, type in their query, and they will receive instant support.

From finding out what items can be recycled, learning what happens to household waste, to checking the opening hours of the Bracknell and Reading Recycling Centres, the chatbot is designed to make accessing information simpler and more convenient for residents across Bracknell Forest, Reading, and Wokingham Boroughs. The chatbot also features helpful suggestions, ensuring users are quickly directed to the most relevant pages or links.

Speaking about the launch, Cllr Karen Rowland, Chair of the re3 Joint Waste Disposal Board and Reading Borough Council’s Lead Councillor for Environmental Services and Community Safety; Cllr Helen Purnell, Vice-Chair of the re3 Joint Waste Disposal Board and Bracknell Forest Council’s Executive Member for the Environment and Community Cohesion and Cllr Katrin Harding, Wokingham Borough Council’s Executive Member for Environment and Climate Emergency commented: 

“We’re really pleased to introduce this new tool to help our residents. Making recycling as easy and accessible as possible is a priority for re3, and our chatbot is another step forward in improving how we support residents. Whether it’s checking what goes in your recycling bin or planning a visit to the recycling centre, help is now just a click away – 24 hours a day.”

Scott Adams, re3 General Manager, FCC Environment added:

“Many residents have questions outside of standard office hours, especially over the weekend. The chatbot helps ensure they can still get quick, accurate answers when they need them most. It’s a great addition to our customer support team.”

While the chatbot is available 24/7, residents who need direct assistance or have more specific enquiries can still complete an online contact form or call the re3 admin office during opening hours.

Visit www.re3.org.uk to try the new chatbot and find out more about your local recycling services.